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ScreenDub

Refund & Cancellation Policy

Last updated: September 2026

This policy covers paid subscriptions to ScreenDub. Subscribing means agreeing to it.

1. Subscription Model

  • Monthly recurring plans: Creator, Pro and Teams
  • Your billing date is the day you subscribed, not the first of the month
  • Plans renew automatically on that date unless you cancel first

2. How to Cancel

Cancel it yourself

  1. Settings
  2. Billing
  3. Manage Subscription
  4. Stripe portal
  5. Cancel

Or ask us

Email hello@screendub.io from your account address and we will do it for you.

What happens next

  • No renewal on your next billing date
  • Full access to paid features until the period ends
  • No partial-period credits after that

3. Refund Policy

Subscriptions are generally non-refundable. A paid plan opens up AI processing, voice generation and export quota straight away, so we do not refund part-used months.

New Subscriber Guarantee

We refund your first payment in full if both are true:

  • You subscribed for the first time within the last 7 days
  • You have not completed any exports

Email hello@screendub.io. Those are the only two conditions, and we will not look for a reason to say no.

If you are in the EEA or UK

You have a statutory right to withdraw from a distance contract within 14 days of purchase. It is yours by law, nothing here limits it, and it is broader than the guarantee above. Email hello@screendub.io and we will refund you.

4. Free Plan

The Free plan costs nothing, so this policy does not apply to it.

5. Failed Payments

If your payment method fails:

  1. Stripe retries the charge on its own schedule
  2. We email you about it
  3. If it still fails, your account may drop to the Free plan and paid features are suspended

To restore access, update your card in settings or email hello@screendub.io.

6. Plan Changes

Upgrades

  • Take effect immediately
  • You pay a prorated amount for the rest of the current period
  • Your allowance grows, but the period does not restart, so minutes already used this month still count against the larger allowance
  • The allowance resets on your normal billing date

Downgrades

  • Take effect at the start of the next billing cycle
  • You keep your current features until then

Dropping to Free deletes nothing

  • Projects, recordings, scripts and narration stay, and you can still export them
  • Anything you already downloaded stays yours exactly as it was. Files you exported on a paid plan keep no watermark
  • Exporting again on the Free plan produces a Free plan file, so it carries the watermark. Keep the copies you download while subscribed
  • Free limits apply to new work: shorter recordings, fewer exports per video, and a monthly guide cap
  • Teammates already in your workspace keep their access
  • You cannot invite anyone new
  • Everyone draws on the owner's allowance

7. Billing Disputes

  • Email hello@screendub.io before starting a chargeback. We sort billing errors quickly
  • Anything unresolved goes through Stripe's dispute process
  • A chargeback opened without contacting us first may suspend your account while it is pending

8. Contact

For cancellations, refunds or billing questions:

Omprakash Sah Kanu
doing business as ScreenDub
Parker, Colorado, United States
Email: hello@screendub.io